Privacy Policy

At ZOWN REALTY CALIFORNIA INC. ("Zown," "we," "us," or "our"), we offer innovative real estate solutions that connect first-time homebuyers and sellers through our website and internet-based tools. This Privacy Policy outlines how we collect, use, disclose, and protect personal information when you use our services. This version is specifically intended for residents of California, in compliance with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Zown Realty California Inc. is a licensed real estate brokerage in California. Our Down Payment Boost program is offered by Zown Technologies Inc., and mortgage services are provided through Bison Ventures, a licensed mortgage broker in California.

We collect personal information through various means when you use our website and services. This includes details you voluntarily provide, such as your full name, email address, phone number, and financial information required for mortgage or credit assessment. This may also include property preferences and ZIP codes relevant to your home search. In addition, we collect information about your interactions with our website, including the pages you view, the features you use, and your general browsing behavior. This usage data may include your IP address, browser type, device details, location data (if enabled), and timestamps of interactions. We also use cookies and similar tracking technologies to understand how our website is used and to enhance your experience. These technologies help us store user preferences, track user sessions, and analyze trends. You can adjust your cookie settings in your browser at any time. In some cases, particularly when engaging with our mortgage partners, we may collect sensitive personal information, such as Social Security numbers or financial account data. We only use this type of information as necessary to deliver services and never for cross-context behavioral advertising.

We use your information to deliver and maintain our services, communicate updates, and improve your experience on our platform. This includes matching you with real estate listings, mortgage partners, or agents, providing customer support, and sending relevant alerts or offers. Your information also allows us to personalize your experience, analyze usage trends, monitor the performance of our site, and detect or prevent fraud and technical issues. If you opt into specific features, we may also use your information to facilitate interactive tools such as home affordability calculators or pre-approval processes.

We may share your personal information with trusted third parties to help us provide and improve our services. This includes service providers who assist with hosting, analytics, customer support, marketing, or mortgage facilitation. We may also share your information with our affiliated companies, such as Zown Technologies Inc., or mortgage partners like Bison Ventures to fulfill your requests. In limited cases, we may disclose information to legal authorities when required by law, regulation, subpoena, or court order, or when necessary to protect the rights, safety, or property of Zown, our users, or others. We do not sell your personal information for monetary value. However, certain sharing practices (e.g., with ad platforms or analytics providers) may be considered a "sale" or "share" under California law. You have the right to opt out of such practices.

We use reasonable technical, administrative, and physical safeguards to protect your personal data from loss, misuse, unauthorized access, disclosure, or destruction. These measures include encryption, secure servers, and access controls. While we strive to keep your data secure, no system is completely immune to breaches. If a data breach occurs that affects your personal information, we will notify you in accordance with applicable California laws.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or to comply with legal, tax, or regulatory obligations. When your information is no longer needed, we securely delete or anonymize it.

If you are a California resident, you have specific rights under CCPA and CPRA. You have the right to know what categories of personal information we've collected, the sources of that information, how we use it, and with whom it has been shared. You also have the right to request access to your personal information, correct any inaccurate data, and request deletion of your information (with certain legal exceptions). Additionally, you have the right to opt out of the sale or sharing of your personal information and to limit the use of your sensitive personal information. To exercise these rights, you may contact us at hello@zownhomes.com or submit a request via our website. We will verify your identity before fulfilling any request, in accordance with California regulations.

Cookies help us provide a better user experience by storing preferences, analyzing performance, and delivering relevant marketing. We use both first-party and third-party cookies to support site functionality and user behavior analytics. You can manage your cookie preferences through your browser settings. Disabling cookies may limit some functionalities of the site. We also offer a Cookies Preferences link where you can opt in or out of certain tracking tools.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “last updated” date at the top of this page. We encourage you to review the policy regularly. For material changes, we may notify you directly via email or website banners.

If you have any questions about this privacy policy, please contact us at: hello@zownhomes.com